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FREQUENTLY ASKED QUESTIONS

How do I contact technical support when I have a question?
All of our clients can contact support by emailing our team at: publishing@ultima.com. Be sure to include eTitleSearch in the subject line. You can also contact our support team online at http://www.etitlesearch.com/help. This solution allows our clients to chat online with our support team. This solution even allows our support team to connect directly to your computer to help resolve support related issues

Is it easy to support eTitleSearch?
Yes. Because the eTitleSearch application is developed by the Title Plant / ePublishing Division of PropertyInfo Corporation, most issues reported by our clients can be resolved quickly. Most on the initial contact

Who do I call if I am having a problem with something that is not eTitleSearch?
Our support team will try to help if possible, but it may require you to place a call to your vendor.

How do I get updates eTitleSearch?
The first time a client uses eTitleSearch, their computer is installed with the current version of eTitleSearch. As new updates are available, as clients access eTitleSearch, the new version is downloaded and installed immediately.

eTitleSearch clients are billed either per transaction, or on a monthly fee schedule. The first week of each month, We processes the prior month transactions fees. If a client selects to use a credit card, their credit card is billed on the 10th. You will see on your credit card statement a transaction from "PropertyInfo". If you are invoice, an additional 4% of your transaction fee is charged to your account.

How do I get billed for services?
eTitleSearch clients are billed either per transaction, or on a monthly fee schedule. The first week of each month, We processes the prior month transactions fees. If a client selects to use a credit card, their credit card is billed on the 10th. You will see on your credit card statement a transaction from "PropertyInfo". If you are invoice, an additional 4% of your transaction fee is charged to your account.

 


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