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How do I contact technical support when I have
a question?
All of our clients can contact support by emailing
our team at:
publishing@ultima.com. Be sure to include
eTitleSearch in the subject line. You can also
contact our support team online at
http://www.etitlesearch.com/help. This solution
allows our clients to chat online with our support
team. This solution even allows our support team to
connect directly to your computer to help resolve
support related issues |
Is it easy to support eTitleSearch?
Yes. Because the eTitleSearch application is developed by
the Title Plant / ePublishing Division of PropertyInfo Corporation, most issues reported by our clients can be resolved
quickly. Most on the initial contact
Who do I call if I am having a problem with something
that is not eTitleSearch?
Our support team will try to help if possible, but it may
require you to place a call to your vendor.
How do I get updates eTitleSearch?
The first time a client uses eTitleSearch, their computer is
installed with the current version of eTitleSearch. As
new updates are available, as clients access eTitleSearch,
the new version is downloaded and installed immediately.
eTitleSearch clients are billed either per transaction, or
on a monthly fee schedule. The first week of each month,
We processes the prior month transactions fees. If a
client selects to use a credit card, their credit card is
billed on the 10th. You will see on your credit card
statement a transaction from "PropertyInfo". If you are
invoice, an additional 4% of your transaction fee is charged
to your account.
How do I get billed for services?
eTitleSearch clients are billed either per transaction, or
on a monthly fee schedule. The first week of each month,
We processes the prior month transactions fees. If a
client selects to use a credit card, their credit card is
billed on the 10th. You will see on your credit card
statement a transaction from "PropertyInfo". If you are
invoice, an additional 4% of your transaction fee is charged
to your account.
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